Dr. Blatchford,

I wanted to personally write and tell you thank you! I have been in the dental field for 10 years, I have managed several offices and I am EDDA trained. A couple of months ago I decided, after working in several offices at 2 or 3 year intervals and being constantly disappointed and over worked, that I was "getting out"! I decided to start my own cleaning business using nattural cleaning products and made the decision to work as a "temp" until it took off.

I was not looking for a full time position. My goal has always been to simply be happy. I pictured myself going into offices, not having to absorb their stresses, collect a paycheck and build my personal business. Perfect scenario for me, then I met Tracey Hughes. Dr. Hughes needed someone for three weeks while her current Business Administrator was on family medical leave.

I was greeted with enthusiasm, appreciation, and respect. I learned over time that Dr. Hughes was utilizing Blatchford Solutions and her current team did not share her vision. I took it upon myself to do some research and in reading the articles on your web site, I felt a spark. My first week with Dr. Hughes I learned that she had recently let her hygienist go, and at the end of that week, she let her assistant go. I could not understand why these employees would not or could not embrace her vision! Dr. Hughes wanted a positive atmosphere, she wanted to have fun!

At the end of my third week with Dr. Hughes, I accepted a full time position. We now have a whole new wonderful team and we are very excited about growing our practice. Encouraged by Dr. Hughes, I began reading Playing Your "A" Game, and I cannot put it down! I wish we were going to a Blatchford course tomorrow, but alas, we are waiting until October. I haven't been excited about dentistry for a long time, now, because of you and what Dr. Hughes has learned from you, I am thirsty to learn new techniques, new ways to talk to patients and how to have fun again!

Now, I go to work everyday refreshed and excited about what the future holds. I thank Dr. Hughes everyday for the opportunity she has given me and she thanks me right back for the same thing!

Thank you Dr. Blatchford, for your knowledge, your vision, and for Dr. Hughes!

Heather Sarmiento
Treatment Coordinator
Boulder Valley Dental Center
Tracey Hughes, DDS

Bill, Carolyn and Kaye,

I just placed my second implant this morning. Why haven't I been doing this for the last 20 years? Amazing what talented coaches, a willing doctor and motivated team can accomplish together. I remind myself that these are the procedures that I get to do since I've discontinued seeing children. Let me think --- challenging implant, bone graft and crown or occlusal alloy on screaming 5 year old??????? Thanks for the continued encouragement!

Dr. Roy Thompson, Murfreesboro, TN

Hi Jeanne: How's your Summer going? We have had some time off lately. My husband and kids tease me that I hardly ever work. I can thank Blatchford Solutions for that. Our team sometimes feels very spoiled but we sure are appreciative of our doctors and our time off.

Nancy
Delany Dental Care

Hey Christina! Just wanted to tell you how much I LOVE reading your dad's book! I stayed up til 4am the other night reading and thinking about some of the topics in the book. I am completely inspired now! :) Maybe I could visit your new office when you're up and running! I would really like to! Hope you have a good break :)

Take care,
Tina Khuyen Nguyen, OHSU 2009

Staffing issues have always been one of my biggest challenges in practice. Bill has helped me take my employees from a group of 7 hard working, yet poorly focused group to a team of 5 with energy, vision and purpose. They get the big picture and require very little direction from me. The bonus system has really helped them focus on being productive instead of just being busy!

The topic of sales has historically been a "bad" word in dentistry. We have come to learn about what selling really means in dentistry, and how our patients make decisions on how they spend their discretionary dollars. Bill has helped me, and more importantly my team, understand how selling effectively can take your practice to the next level. The learning and implementation process has been as much fun as learning any new clinical procedure.

Change was rarely an easy process for me. I would analyze an idea to death, and by the time I was ready to act, the "game" had already changed. Bill has taught me how to be more decisive and proactive. I have got more done in the last year than in the last 5 years combined.

Our practice numbers had been trending down for the last 3 years. I had tried some piece-meal ideas to improve things but nothing was having a significant impact. Bill's program covers all areas of practice. Staffing, overhead, scheduling, continuing education, the list goes on. We have tried our best to put it all in action over the last year. We saw significant improvements starting the very first month. We are now working 3 days a week instead of 4, and take 8 weeks holidays. Our production is up at least 30% and total overhead is down to 50%.

Dr. Michael Saso, Dental Anesthesia Group
Ottowa, Ontario, Canada

Bill has changed my practice to move towards more efficiency and productivity. Working three days a week has given me more time to work with my team and manage the business, thus, providing our patients with better customer service and dentistry. More importantly, Bill and Carolyn have helped me prioritize my life so that I have more time with my beautiful wife, Hayley.

Dr. Carson Kutsch, Albany, Oregon